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We will guide you through these questions:
What do we need? How do we set ut up? How do we use it?

Videoconference Support and Maintenance

Our primary goal is to help you fully utilise video conferencing and achieve excellent return on investment. To help you achieve a network that can be relied upon we offer three levels of support for your hardware.

Basic Support Package

  • Telephone support during local office hours
  • 24 hour swap out for faulty units or components
  • Multi vendor support to assist with cross vender connection problems
  • Test facility
  • Software bug correction, as applicable

Full Support Package

  • Basic Support Package
  • Onsite engineer to install replacement unit or components - inclusive of travel costs
  • Preventative maintenance visits once a year - inclusive of travel costs

Total network support package

  • Full Support Package
  • 24x5 helpdesk
  • Dedicated staff based on your own site
  • Support for Audio Visual hardware
  • Call launching
  • Internal or external multipoint management
All our packages are flexible and can be designed around your needs. Pricing depends on location, hardware type and age. If you would like a quotation for 1-5 units, please click here to complete a form. For larger networks or if you have any questions, please call us on +44 1344 306376