Video Conferencing Support and Maintenance

Our primary goal is to help you fully utilise video conferencing and achieve excellent return on investment. To help you achieve a network that can be relied upon we offer three levels of support for your hardware.

Basic Support Package.

• Telephone support during local office hours
• 24 hour swap out for faulty units or components
• Multi vendor support to assist with cross vender connection problems
• Test facility
• Software bug correction, as applicable

Full Support Package

• Basic Support Package +
• Onsite engineer to install replacement unit or components - inclusive of travel costs
• Preventative maintenance visits once a year - inclusive of travel costs

Total network support package

• Full Support Package +
• 24x5 helpdesk
• Dedicated staff based on your own site
• Support for Audio Visual hardware
• Call launching
• Internal or external multipoint management

All our packages are flexible and can be designed around your needs. Pricing depends on location, hardware type and age. If you would like a quotation for 1-5 units, please click here to complete a form. For larger networks or if you have any questions, please call us on +44 1344 306376 or +1 866 430 6376.